Terms of service

1. Introduction
Welcome to NOA. These Terms and Conditions (“Terms”) govern your use of our website, products, and services (“Services”). By accessing or purchasing from NOA, you agree to these Terms in full. If you do not agree, please do not use our website.

2. Company Information

NOA is a registered brand specializing in nutritional and beauty supplements.
Registered Address: Cydonia Medica, Pavla Papa 14, 21000 Novi Sad, Serbia
Contact email: orders@bynoa.com

3. Products and Intended Use

Our supplements are intended to support general wellbeing and are not medical products. They are not intended to diagnose, treat, cure, or prevent any disease.

All information provided on this website is for informational purposes only and does not replace professional medical advice. Always consult a qualified healthcare professional before using any supplement, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition.

4. Orders, Pricing, and Payments

Prices displayed on the website may be shown in local currency for convenience; however, all orders are processed and charged in Serbian Dinar (RSD) based on the exchange rate applicable at the time of purchase. Currency conversions are handled by third-party payment providers and may be subject to additional fees or exchange rate differences beyond NOA’s control.

NOA reserves the right to change prices, product availability, or discontinue products at any time without prior notice. Payments are processed securely via approved third-party payment providers. By placing an order, you confirm that all provided information is accurate and that you are authorized to use the selected payment method.

5. Shipping and Delivery

We aim to dispatch orders promptly. Delivery times are estimates only and may vary depending on destination, courier performance, customs procedures, and other external factors.

Delivery is considered completed once the shipment is handed over to the courier and a valid tracking number is provided. NOA is not responsible for delays caused by customs authorities, courier services, or circumstances beyond our control.

6. International Orders, Customs, and Import Charges

For international orders, the customer is solely responsible for any customs duties, VAT, import taxes, clearance fees, or other charges imposed by local authorities. These charges are not included in the product price or shipping cost and are outside NOA’s control. NOA will not reimburse such charges under any circumstances.

Customers are responsible for ensuring that the ordered products are permitted for import into their destination country.

7. Refused, Unclaimed, or Undeliverable Shipments

If a shipment is refused by the customer, not collected, returned due to incorrect or incomplete delivery information, or returned due to the customer’s failure to pay applicable customs duties, taxes, or import fees, such return shall not be considered a valid return under our Returns Policy.

In such cases:

Original shipping costs are non-refundable.

Return shipping, customs, storage, or handling costs will be deducted from any potential refund.

If the product is returned damaged, opened, used, or in a condition unsuitable for resale, no refund will be issued.

If return shipping and handling costs exceed the value of the product, NOA reserves the right to deny any refund.

If a shipment is seized, destroyed, or disposed of by customs authorities due to local regulations or the customer’s failure to comply with import requirements, NOA bears no liability and no refund will be issued.

8. Returns and Refunds

Due to the nature of our products, returns are accepted only for unopened, unused items in their original, sealed packaging within 14 days of confirmed delivery.

To request a return, customers must contact orders@bynoa.com before sending any items back. Unauthorized returns will not be accepted.

Customers are responsible for all return shipping costs. Original shipping fees are non-refundable. Refunds will be processed only after the returned products have been received and inspected.

8A. European Union Right of Withdrawal

Customers residing in the European Union may have a statutory right to withdraw from their purchase within 14 days of delivery, in accordance with applicable consumer protection laws.

To exercise this right, customers may submit a cancellation or withdrawal request through their customer account on our website or contact orders@bynoa.com with their name and order number. NOA will provide confirmation of receipt of such request by email.

Where permitted by applicable law, products that have been opened, unsealed, used, or are otherwise unsuitable for return due to health protection or hygiene reasons may not be eligible for withdrawal or return.

9. Chargebacks and Fraud Prevention

Customers agree to contact NOA first to resolve any issue before initiating a chargeback. Fraudulent or unjustified chargebacks will be disputed using order records, delivery confirmations, and tracking information. NOA reserves the right to suspend or terminate customer accounts associated with abusive or fraudulent chargeback activity. NOA reserves the right to block future orders from customers associated with abusive or fraudulent activity.

10. Intellectual Property

All content on this website, including text, images, designs, logos, and trademarks, is the exclusive property of NOA and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Limitation of Liability

To the fullest extent permitted by law, NOA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. NOA’s total liability shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Serbia. All disputes shall be subject to the exclusive jurisdiction of the competent courts in Belgrade, Republic of Serbia.

If you are a consumer residing outside Serbia, you may also benefit from mandatory consumer protection rights applicable in your country of residence, where such rights cannot be excluded by contract.

13. Language and Interpretation

In the event of any discrepancy or interpretation issue, the English version of these Terms shall prevail.

14. Updates

NOA reserves the right to update or modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the revised Terms.

Please refer to our Privacy Policy for information on how we process personal data.